/* etsupreceptor.com — "pennant" layout in East Tennessee State University's own colors: a navy
   pinstripe hero with tall condensed headlines, a sand figures band, sections marked by large
   gold-outlined numerals, a three-column step grid, two-column question cards and a gold closing band. */
:root{
  /* Colors from etsu.edu's own stylesheet custom properties (2026-09-25): --blue #00053E (ETSU navy, the
     most used colour), --darkBlue #001C71, gold #FFC72C, sand #F2DAB2, --darkBlue-neu #243746, slate #4E738A,
     greys #AFB5B8, #727C81, #F3F4F5, #26292B. */
  --paper:#FFFFFF;
  --mist:#F3F4F5;
  --sand:#F2DAB2;
  --sand-2:#FBF3E4;
  --line:#DDE1E4;
  --grey:#AFB5B8;
  --ink:#26292B;
  --text:#26292B;
  --muted:#5D666B;
  --navy:#00053E;
  --blue:#001C71;
  --steel:#243746;
  --slate:#4E738A;
  --gold:#FFC72C;
  --gold-deep:#E0A800;
  --shadow:0 1px 2px rgba(0,5,62,.06),0 16px 36px rgba(0,5,62,.12);
  --head:"Bebas Neue","Arial Narrow",Arial,sans-serif;
  --body:"Roboto",system-ui,-apple-system,"Segoe UI",sans-serif;
  --serif:"Merriweather",Georgia,"Times New Roman",serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-behavior:smooth;scroll-padding-top:92px}
body{margin:0;background:var(--paper);color:var(--text);font-family:var(--body);font-size:17px;line-height:1.72;overflow-x:hidden}
img,svg{max-width:100%}
a{color:var(--blue);text-underline-offset:3px;text-decoration-thickness:1px}
a:hover{color:var(--navy);text-decoration-thickness:2px}
h1,h2,h3,h4{font-family:var(--head);font-weight:400;line-height:1;letter-spacing:.01em;margin:0 0 .45em;color:var(--navy)}
h1{font-size:clamp(3rem,6.4vw,5.1rem);letter-spacing:.005em}
h2{font-size:clamp(2.1rem,3.8vw,2.9rem)}
h3{font-family:var(--body);font-weight:700;font-size:1.15rem;letter-spacing:0;line-height:1.3}
p{margin:0 0 1.05em}
.wrap{max-width:1180px;margin:0 auto;padding:0 16px}
@media(min-width:720px){.wrap{padding:0 28px}}
.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;opacity:0}
.skip{position:absolute;left:-9999px;top:8px;background:#fff;padding:8px 12px;z-index:100}
.skip:focus{left:8px}
.eyebrow{display:block;font-family:var(--body);font-weight:700;font-size:.74rem;letter-spacing:.16em;text-transform:uppercase;color:var(--slate);margin:0 0 10px}

/* ---------------------------------------------------------------- buttons + fields */
.btn{display:inline-flex;align-items:center;gap:8px;font-family:var(--body);font-weight:700;font-size:.9rem;letter-spacing:.06em;text-transform:uppercase;line-height:1;padding:15px 24px;border-radius:4px;border:2px solid transparent;text-decoration:none;cursor:pointer;transition:background .15s,color .15s,border-color .15s}
.btn-orange{background:var(--gold);color:var(--navy)}
.btn-orange:hover{background:var(--gold-deep);color:var(--navy)}
.btn-line{background:#fff;color:var(--navy);border-color:var(--navy)}
.btn-line:hover{background:var(--navy);color:#fff}
.btn-ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.75)}
.btn-ghost:hover{background:#fff;color:var(--navy)}
.btn-block{width:100%;justify-content:center}
.f{display:block;margin:0 0 12px}
.f label{display:block;font-size:.74rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--steel);margin:0 0 5px}
.f input,.f select,.f textarea{width:100%;font:inherit;font-size:16px;color:var(--text);background:var(--mist);border:1.5px solid var(--line);border-radius:4px;padding:11px 12px;appearance:none;-webkit-appearance:none}
.f select{background-image:linear-gradient(45deg,transparent 50%,var(--navy) 50%),linear-gradient(135deg,var(--navy) 50%,transparent 50%);background-position:calc(100% - 16px) 55%,calc(100% - 11px) 55%;background-size:5px 5px;background-repeat:no-repeat;padding-right:32px}
.f input:focus,.f select:focus,.f textarea:focus{outline:none;border-color:var(--blue);background:#fff;box-shadow:0 0 0 3px rgba(255,199,44,.45)}
.f-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px}
@media(max-width:420px){.f-row{grid-template-columns:minmax(0,1fr)}}
.fine{font-size:.76rem;color:var(--muted);margin:10px 0 0;line-height:1.45}

/* ---------------------------------------------------------------- header */
.top{position:sticky;top:0;z-index:40;background:#fff;border-top:6px solid var(--gold);box-shadow:0 1px 0 var(--line),0 8px 18px rgba(0,5,62,.06)}
.top .wrap{display:flex;align-items:center;gap:20px;height:68px}
.brand{display:flex;align-items:center;gap:11px;text-decoration:none;color:var(--navy);flex-shrink:0;min-width:0}
.brand svg{width:40px;height:40px;flex-shrink:0}
.brand b{display:block;font-family:var(--head);font-weight:400;font-size:1.75rem;line-height:.9;letter-spacing:.02em}
.brand small{display:block;font-size:.66rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);margin-top:3px}
.nav{display:flex;gap:2px;margin:0 auto}
.nav a{font-weight:700;font-size:.8rem;letter-spacing:.08em;text-transform:uppercase;color:var(--steel);text-decoration:none;padding:9px 11px;white-space:nowrap;border-bottom:3px solid transparent}
.nav a:hover,.nav a[aria-current=page]{color:var(--navy);border-bottom-color:var(--gold)}
.top .btn{padding:12px 16px;font-size:.8rem;white-space:nowrap;flex-shrink:0}
.menu{display:none;margin-left:auto;background:none;border:0;padding:8px;cursor:pointer;color:var(--navy);flex-shrink:0}
@media(max-width:480px){.brand small{font-size:.58rem;letter-spacing:.04em}.top .wrap{gap:10px}}
@media(max-width:360px){.brand small{display:none}}
@media(max-width:1120px){
  .nav{display:none;position:absolute;left:0;right:0;top:74px;flex-direction:column;background:#fff;border-bottom:5px solid var(--gold);padding:4px 16px 14px;margin:0;box-shadow:0 14px 26px rgba(0,5,62,.12)}
  .top.open .nav{display:flex}
  .nav a{padding:13px 2px;border-bottom:0;border-top:1px solid var(--line)}
  .nav a:first-child{border-top:0}
  .menu{display:block}
  .top .btn{display:none}
}

/* ---------------------------------------------------------------- hero: navy pinstripe */
.hero{position:relative;background:var(--navy) repeating-linear-gradient(90deg,rgba(255,255,255,.035) 0 1px,transparent 1px 22px);color:#fff;border-bottom:8px solid var(--gold)}
.hero .wrap{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);gap:52px;align-items:center;padding-top:46px;padding-bottom:56px}
.hero h1{color:#fff}
.hero h1::after{content:"";display:block;width:88px;height:6px;background:var(--gold);margin-top:18px}
.hero .lede{font-family:var(--serif);font-size:1.08rem;line-height:1.75;color:#DDE3F0;max-width:640px}
.crumbs{font-size:.76rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:#9AA6C9;margin:0 0 18px}
.crumbs a{color:#DDE3F0;text-decoration:none}
.crumbs a:hover{color:var(--gold)}
.crumbs span{margin:0 8px;opacity:.6}
.byline{font-size:.8rem;color:var(--sand);margin:0 0 16px}
.hero-cta{display:flex;flex-wrap:wrap;gap:10px;margin-top:24px}
.hero-card{background:#fff;color:var(--text);padding:0 22px 18px;border-radius:6px;box-shadow:0 28px 60px rgba(0,0,0,.35);overflow:hidden}
.hero-card h2{font-size:2rem;margin:0 -22px 14px;padding:16px 22px 10px;background:var(--sand);color:var(--navy);border-bottom:4px solid var(--gold)}
.hero-card .sub{color:var(--muted);font-size:.9rem;margin:0 0 14px}
.hero-card a{color:var(--blue)}
.hero-mobile{display:none}
@media(max-width:920px){
  .hero .wrap{grid-template-columns:minmax(0,1fr);padding-top:26px;padding-bottom:38px}
  .hero-side{display:none}
  .hero-mobile{display:flex}
}
.hero.home .wrap{padding-top:60px;padding-bottom:70px}
.hero.home h1{font-size:clamp(3.2rem,7.4vw,6rem)}

/* ---------------------------------------------------------------- sand figures band */
.markers-sec{background:var(--sand)}
.markers{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:0}
.mk{padding:22px 26px 20px;border-left:3px solid var(--navy)}
.mk:first-child{border-left:0;padding-left:0}
.mk b{display:block;font-family:var(--head);font-weight:400;font-size:3.4rem;line-height:.9;color:var(--navy);margin:0 0 6px}
.mk span{font-size:.88rem;line-height:1.45;color:var(--steel)}
@media(max-width:720px){.mk{border-left:0;border-top:3px solid var(--navy);padding-left:0}.mk:first-child{border-top:0}}
.rail{display:none}

/* ---------------------------------------------------------------- guide sections: outline numerals */
main{counter-reset:secn}
.sec{padding:56px 0;position:relative}
.sec.alt{background:var(--mist)}
.sec.tight{padding:32px 0}
.prose{max-width:800px;position:relative}
.prose>h2{counter-increment:secn;position:relative;padding-top:6px}
.prose>h2::after{content:"";display:block;width:56px;height:5px;background:var(--gold);margin-top:12px}
.prose>h2::before{content:counter(secn,decimal-leading-zero);position:absolute;right:calc(100% + 18px);top:-6px;font-family:var(--head);font-size:4.2rem;line-height:1;color:transparent;-webkit-text-stroke:2px var(--gold-deep);opacity:.9}
@media(max-width:1320px){.prose>h2::before{position:static;display:block;font-size:3rem;margin-bottom:2px}}
.prose h3{margin:1.5em 0 .5em}
.prose ul,.prose ol{padding-left:1.25em;margin:0 0 1.1em}
.prose li{margin:0 0 .5em}
.prose ul li::marker{color:var(--gold-deep)}
.lead{font-size:1.08rem;color:var(--text)}
code.rt{font-family:var(--body);font-weight:700;font-size:.8em;letter-spacing:.04em;color:var(--navy);background:var(--sand);border-bottom:2px solid var(--gold-deep);padding:1px 6px;border-radius:3px;white-space:nowrap}
.note{background:var(--sand-2);border:1px solid var(--sand);border-left:8px solid var(--navy);padding:16px 20px;margin:0 0 1.2em;font-family:var(--serif);font-size:1rem;line-height:1.6;color:var(--navy);border-radius:4px}
.note p:last-child{margin:0}
.tbl{overflow-x:auto;margin:0 0 1.3em;border:1px solid var(--line);border-radius:6px;background:#fff}
.tbl table{border-collapse:collapse;width:100%;font-size:.92rem;min-width:520px}
.tbl caption{text-align:left;font-family:var(--head);font-size:1.4rem;padding:12px 14px 6px;color:var(--navy)}
.tbl th{text-align:left;font-weight:700;font-size:.74rem;letter-spacing:.1em;text-transform:uppercase;color:#fff;background:var(--navy);padding:11px 14px}
.tbl td{padding:10px 14px;border-top:1px solid var(--line);vertical-align:top}
.tbl tbody tr:nth-child(even) td{background:var(--sand-2)}
/* steps: a three-column grid of numbered cards */
ol.steps{list-style:none;padding:0;margin:0 0 1.3em;counter-reset:st;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
ol.steps li{counter-increment:st;background:#fff;border:1px solid var(--line);border-top:6px solid var(--navy);border-radius:4px;padding:14px 16px 16px;margin:0}
.sec.alt ol.steps li{border-color:#fff;border-top-color:var(--navy)}
ol.steps li::before{content:counter(st,decimal-leading-zero);display:block;font-family:var(--head);font-size:2.4rem;line-height:1;color:var(--gold-deep);margin:0 0 6px}
ol.steps b{display:block;font-weight:700;color:var(--navy);margin:0 0 4px}
@media(max-width:900px){ol.steps{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:560px){ol.steps{grid-template-columns:minmax(0,1fr)}}

/* ---------------------------------------------------------------- cards, hubs */
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:18px}
.card{display:block;background:#fff;border:1px solid var(--line);border-top:6px solid var(--navy);border-radius:4px;padding:18px 20px;text-decoration:none;color:var(--text);transition:transform .15s,box-shadow .15s,border-top-color .15s}
.sec.alt .card{border-color:#fff;border-top-color:var(--navy)}
.card:hover{transform:translateY(-3px);box-shadow:var(--shadow);border-top-color:var(--gold)}
.card b{display:block;font-family:var(--head);font-weight:400;font-size:1.6rem;line-height:1.02;margin:0 0 8px;color:var(--navy)}
.card span{display:block;font-size:.9rem;color:var(--muted);line-height:1.5}
.card .tag{display:block;font-family:var(--body);font-size:.68rem;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--slate);margin:0 0 6px}
.card::after{content:"Read the guide \2192";display:block;margin-top:12px;font-size:.78rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--blue)}
.hub-group{margin:0 0 46px}
.hub-group>h2{font-size:2.2rem;padding-bottom:10px;border-bottom:4px solid var(--gold)}
.sec-head{max-width:760px;margin:0 0 26px}
.sec-head h2::before{content:none!important}
.states-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:8px}
.states-grid a{display:block;padding:10px 12px;background:#fff;border:1px solid var(--line);border-radius:4px;text-decoration:none;font-weight:700;color:var(--navy)}
.states-grid a:hover{background:var(--sand);border-color:var(--sand)}
.states-grid a.tx{background:var(--navy);border-color:var(--navy);color:#fff}

/* ---------------------------------------------------------------- faq as two-column cards, sources, figure */
.faq{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;align-items:start}
@media(max-width:820px){.faq{grid-template-columns:minmax(0,1fr)}}
.faq details{background:#fff;border:1px solid var(--line);border-left:6px solid var(--gold);border-radius:4px}
.faq summary{list-style:none;cursor:pointer;font-weight:700;font-size:1rem;color:var(--navy);padding:14px 44px 14px 16px;position:relative;line-height:1.4}
.faq summary::-webkit-details-marker{display:none}
.faq summary::after{content:"+";position:absolute;right:14px;top:10px;font-family:var(--head);font-size:1.8rem;line-height:1;color:var(--gold-deep)}
.faq details[open] summary::after{content:"\2212"}
.faq details p{margin:0;padding:0 16px 16px;color:var(--text);font-size:.95rem}
.sources{font-size:.85rem;color:var(--muted)}
.sources ul{padding-left:1.1em;margin:.4em 0 0}
.sources a{color:var(--text)}
.updated{font-weight:700;font-size:.72rem;letter-spacing:.12em;text-transform:uppercase;color:var(--slate)}
.figsec{padding-top:44px;padding-bottom:8px}
.fig{margin:0;max-width:980px}
.fig img{display:block;width:100%;height:auto;border-radius:6px;border:1px solid var(--line)}
.fig figcaption{font-family:var(--serif);font-size:.9rem;color:var(--muted);margin-top:10px}
.smap{columns:3 240px;column-gap:28px;padding-left:1.1em;margin:0}
.smap li{margin:0 0 6px;break-inside:avoid}

/* ---------------------------------------------------------------- match band (gold) */
.match{background:var(--gold);color:var(--navy)}
.match .wrap{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,440px);gap:52px;align-items:center;padding-top:60px;padding-bottom:60px}
.match h2{color:var(--navy);font-size:clamp(2.4rem,4.4vw,3.4rem)}
.match p,.match ul{color:var(--steel)}
.match ul{padding-left:1.15em}
.match li{margin:0 0 .4em}
.match li::marker{color:var(--navy)}
.match a{color:var(--navy)}
.match .eyebrow{color:var(--navy)}
.match .hero-card a{color:var(--blue)}
.match code.rt{background:#fff}
@media(max-width:920px){.match .wrap{grid-template-columns:minmax(0,1fr);gap:26px;padding-top:42px;padding-bottom:42px}}

/* ---------------------------------------------------------------- footer */
.foot{background:var(--navy);color:#C9D0E4;font-size:.9rem;padding:52px 0 110px;border-top:8px solid var(--sand)}
.foot .cols{display:grid;grid-template-columns:1.3fr 1fr 1fr 1fr;gap:28px}
.foot h4{font-family:var(--head);font-weight:400;font-size:1.5rem;color:var(--gold);margin:0 0 10px}
.foot a{display:block;color:#E3E7F2;text-decoration:none;padding:3px 0}
.foot a:hover{color:#fff;text-decoration:underline}
.foot .brand{color:#fff;margin:0 0 12px}
.foot .brand small{color:#9AA6C9}
.foot .legal{border-top:1px solid #1f2a66;margin-top:34px;padding-top:18px;font-size:.8rem;color:#8E99BD;display:flex;flex-wrap:wrap;gap:8px 22px;justify-content:space-between}
.news{display:flex;gap:8px;margin:14px 0 6px;max-width:340px}
.news input{flex:1;min-width:0;font:inherit;font-size:15px;border-radius:4px;border:1px solid #2a3470;background:#0b1250;color:#fff;padding:10px 12px}
.news input::placeholder{color:#8E99BD}
.news .btn{padding:10px 14px;font-size:.78rem}
.foot [data-ob-intake-status]{color:#E3E7F2!important}
@media(max-width:860px){.foot .cols{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}}
@media(max-width:520px){.foot .cols{grid-template-columns:minmax(0,1fr)}}

/* ---------------------------------------------------------------- home: the four-step road */
.road{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;counter-reset:rd}
.road div{background:#fff;border:1px solid var(--line);border-top:6px solid var(--gold);border-radius:4px;padding:18px 18px 16px;counter-increment:rd}
.road div::before{content:counter(rd,decimal-leading-zero);display:block;font-family:var(--head);font-size:3rem;line-height:.9;color:var(--navy)}
.road b{display:block;font-weight:700;font-size:1.02rem;margin:10px 0 6px;line-height:1.3;color:var(--navy)}
.road p{font-size:.92rem;color:var(--text);margin:0}
@media(max-width:900px){.road{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:520px){.road{grid-template-columns:minmax(0,1fr)}}
.fourohfour{padding:90px 0;text-align:center}

/* ---------------------------------------------------------------- planner */
.planner{background:var(--sand-2)}
.pl{display:grid;grid-template-columns:minmax(0,1fr);gap:0}
.pl-tabs{display:flex;flex-wrap:wrap;gap:0;border-bottom:4px solid var(--navy)}
.pl-tab{font-family:var(--body);font-weight:700;font-size:.8rem;letter-spacing:.08em;text-transform:uppercase;padding:12px 16px;border:0;background:transparent;color:var(--steel);cursor:pointer}
.pl-tab[aria-selected="true"]{background:var(--navy);color:var(--gold)}
.pl-panel{background:#fff;padding:26px;border:1px solid var(--line);border-top:0;border-radius:0 0 6px 6px}
.pl-top{display:grid;grid-template-columns:210px minmax(0,1fr);gap:26px;align-items:center;margin-bottom:18px}
.pl-total{background:var(--navy);color:#fff;padding:14px 18px;border-radius:4px;border-left:8px solid var(--gold)}
.pl-total b{display:block;font-family:var(--head);font-weight:400;font-size:3.6rem;line-height:.9;color:var(--gold)}
.pl-total span{display:block;font-size:.8rem;margin-top:4px;color:#DDE3F0}
.pl-route{display:flex;flex-wrap:wrap;gap:10px 16px}
.pl-stop{display:flex;align-items:center;gap:8px;text-decoration:none;color:var(--text)}
.pl-stop span{font-size:.8rem;color:var(--muted)}
.pl-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:0 0 20px}
.pl-facts div{padding:12px 14px;background:var(--mist);border-top:4px solid var(--gold)}
.pl-facts dt{font-size:.68rem;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--slate);margin:0 0 5px}
.pl-facts dd{margin:0;font-size:.92rem;line-height:1.45}
.pl-cta{display:flex;flex-wrap:wrap;gap:10px}
@media(max-width:900px){.pl-tabs{flex-wrap:nowrap;overflow-x:auto}.pl-tab{white-space:nowrap}.pl-top{grid-template-columns:minmax(0,1fr)}.pl-facts{grid-template-columns:minmax(0,1fr)}}

/* ---------------------------------------------------------------- reviews */
.rv-sum{display:flex;align-items:baseline;gap:12px;margin:0 0 22px}
.rv-sum b{font-family:var(--head);font-size:3.6rem;color:var(--navy)}
.rv-sum span,.rv-stars{color:var(--gold-deep);letter-spacing:2px}
.rv-stars i{font-style:normal;color:var(--line)}
.rv-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:18px}
.rv{background:#fff;border:1px solid var(--line);border-top:6px solid var(--gold);border-radius:4px;padding:18px 20px}
.rv p{font-family:var(--serif);font-size:1rem;line-height:1.6;color:var(--navy)}
.rv-who b{display:block;color:var(--navy)}
.rv-who span{font-size:.84rem;color:var(--muted)}

/* ---------------------------------------------------------------- chat */
.obc-launch{position:fixed;right:18px;bottom:18px;z-index:60;display:flex;align-items:center;gap:11px;padding:6px 18px 6px 6px;border-radius:6px;background:var(--navy);border:0;border-bottom:4px solid var(--gold);box-shadow:0 14px 34px rgba(0,5,62,.3);cursor:pointer;font:inherit;color:#fff;transition:transform .15s}
.obc-launch:hover{transform:translateY(-2px)}
.ol-av{position:relative;width:50px;height:50px;border-radius:4px;flex-shrink:0;background:#fff}
.ol-av svg{width:50px;height:50px;display:block;border-radius:4px}
.ol-av::before{content:"";position:absolute;inset:0;border-radius:4px;animation:et-pulse 2.8s ease-out infinite}
.ol-av::after{content:"";position:absolute;right:-4px;bottom:-4px;width:13px;height:13px;border-radius:50%;background:#2FB66E;border:2.5px solid var(--navy)}
.ol-text{text-align:left;line-height:1.2}
.ol-text b{display:block;font-family:var(--head);font-weight:400;font-size:1.3rem;color:#fff}
.ol-text small{display:block;font-size:.72rem;color:#C9D0E4;margin-top:2px}
.obc-launch[data-unread-count]::after{content:attr(data-unread-count);position:absolute;left:42px;top:-8px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:var(--gold);color:var(--navy);font-size:12px;font-weight:800;display:flex;align-items:center;justify-content:center;border:2px solid #fff}
.obc-launch[aria-expanded="true"]{padding:6px}
.obc-launch[aria-expanded="true"] .ol-text{display:none}
@media(max-width:720px){.obc-launch{padding:5px}.ol-text{display:none}}
.obc-teaser{position:fixed;right:18px;bottom:92px;z-index:60;max-width:270px;background:#fff;border-top:5px solid var(--gold);border-radius:4px;box-shadow:0 14px 34px rgba(0,5,62,.22);padding:12px 32px 12px 14px;cursor:pointer;animation:et-rise .35s ease-out}
.obc-teaser p{margin:0;font-size:.92rem;line-height:1.45;color:var(--text)}
.obc-teaser-x{position:absolute;right:6px;top:4px;background:none;border:0;font-size:1.3rem;line-height:1;color:var(--muted);cursor:pointer;padding:4px}
#obc-panel{position:fixed;right:18px;bottom:90px;z-index:61;width:372px;max-width:calc(100vw - 24px);height:540px;max-height:calc(100vh - 120px);background:#fff;border-radius:6px;box-shadow:0 24px 60px rgba(0,5,62,.32);display:none;flex-direction:column;overflow:hidden}
#obc-panel.open{display:flex}
.obc-head{background:var(--navy);color:#fff;padding:14px 14px 13px 16px;display:flex;align-items:center;gap:12px;border-bottom:4px solid var(--gold)}
.obc-av{position:relative;width:44px;height:44px;border-radius:4px;background:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;overflow:hidden}
.obc-av svg{width:44px;height:44px}
.obc-av svg:not(.face){width:28px;height:28px}
.obc-head b{display:block;font-family:var(--head);font-weight:400;font-size:1.4rem;line-height:1}
.obc-head small{display:flex;align-items:center;gap:6px;color:#C9D0E4;font-size:.76rem}
.obc-x{margin-left:auto;background:none;border:0;color:#fff;font-size:1.7rem;line-height:1;cursor:pointer;padding:4px 6px}
#obc-body{flex:1;overflow-y:auto;padding:16px 14px;background:var(--mist);display:flex;flex-direction:column;gap:8px}
.obc-msg{max-width:84%;padding:10px 13px;border-radius:6px;font-size:.94rem;line-height:1.45;white-space:pre-wrap;word-wrap:break-word}
.obc-msg.bot{background:#fff;align-self:flex-start;border-left:4px solid var(--gold)}
.obc-msg.me{background:var(--navy);color:#fff;align-self:flex-end}
.obc-hint{align-self:center;font-size:.74rem;color:var(--muted);margin:2px 0}
#chatForm{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line);background:#fff}
#obc-input{flex:1;font:inherit;font-size:16px;border:1.5px solid var(--line);border-radius:4px;background:#fff;padding:11px 13px;min-width:0}
#obc-input:focus{outline:none;border-color:var(--navy)}
#chatForm button{width:44px;height:44px;border-radius:4px;border:0;background:var(--gold);color:var(--navy);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0}
body.chatpg{background:#fff}
body.chatpg #obc-panel{display:flex;position:fixed;inset:0;width:auto;max-width:none;height:100%;max-height:none;border-radius:0;box-shadow:none}
body.chatpg .obc-x{display:none}
.obc-back{background:none;border:0;color:#fff;padding:4px;cursor:pointer;display:flex}
.face .eye{transform-box:fill-box;transform-origin:center;animation:et-blink 5s infinite}
.face .tilt{transform-origin:24px 34px;animation:et-tilt 8.5s ease-in-out infinite}
.face .bust{animation:et-breathe 4s ease-in-out infinite}
@keyframes et-blink{0%,92%,100%{transform:scaleY(1)}95%{transform:scaleY(.1)}}
@keyframes et-tilt{0%,100%{transform:rotate(0)}35%{transform:rotate(-3deg)}70%{transform:rotate(2deg)}}
@keyframes et-breathe{0%,100%{transform:translateY(0)}50%{transform:translateY(.7px)}}
@keyframes et-pulse{0%{box-shadow:0 0 0 0 rgba(255,199,44,.55)}75%,100%{box-shadow:0 0 0 14px rgba(255,199,44,0)}}
@keyframes et-rise{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
@media(prefers-reduced-motion:reduce){.face *,.ol-av::before,.obc-teaser{animation:none!important}}

/* ---------------------------------------------------------------- WhatsApp + text dock */
.dock-left{position:fixed;left:18px;bottom:22px;z-index:59;display:flex;flex-direction:column;gap:10px}
.fab{width:52px;height:52px;border-radius:6px;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 22px rgba(0,5,62,.24);text-decoration:none;transition:transform .15s}
.fab:hover{transform:translateY(-2px)}
.fab-wa{background:#25D366}
.fab-sms{background:var(--navy)}
@media(min-width:901px){.fab-sms{display:none}}
body.chatpg .dock-left{display:none}

/* ---------------------------------------------------------------- popup */
.ob-popup{position:fixed;inset:0;z-index:80;background:rgba(0,5,62,.62);display:none;align-items:center;justify-content:center;padding:16px}
.ob-popup.show{display:flex}
.ob-popup .pop{background:#fff;max-width:440px;width:100%;overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.35);position:relative;border-radius:6px}
.pop-top{padding:22px 22px 16px;background:var(--navy);color:#fff;position:relative;border-bottom:6px solid var(--gold)}
.pop-top h2{font-size:2.4rem;margin:4px 0 6px;color:#fff}
.pop-top p{margin:0 0 4px;color:#DDE3F0;font-size:.95rem}
.pop-top .eyebrow{margin:0;color:var(--gold)}
.pop-body{padding:16px 22px 20px}
.pop-x{position:absolute;right:10px;top:8px;z-index:2;background:none;border:0;color:#fff;font-size:1.8rem;cursor:pointer;line-height:1;padding:4px 8px}